Refund Policy

Refund Policy

Last updated: March 13, 2026

At U&INetwork, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return and refund. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags attached
  • Accompanied by the receipt or proof of purchase

Refund Process

Step 1: Contact Us
To initiate a return, please contact our customer service team at info@uinetwork.it with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos of the item (if damaged or defective)

Step 2: Return Authorization
Once we receive your request, we'll review it and send you return instructions along with a return authorization if your request is approved.

Step 3: Ship the Item
Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or we made an error.

Step 4: Inspection
Once we receive your return, we will inspect the item to ensure it meets our return conditions.

Step 5: Refund
If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

What We Refund

We will refund:

  • The full purchase price of the item(s)
  • Original shipping costs (if the return is due to our error or a defective product)

We do not refund:

  • Return shipping costs (unless the item is defective or we made an error)
  • Original shipping costs for change-of-mind returns

Non-Refundable Items

Certain items cannot be returned for hygiene, safety, or other reasons:

  • Intimate or sanitary products
  • Personalized or custom-made items
  • Perishable goods
  • Digital products or downloadable items
  • Gift cards
  • Sale or clearance items marked as final sale (unless defective)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately with photos of the damage
  • We will arrange for a replacement or full refund at no cost to you
  • We will cover all return shipping costs
  • You may be eligible for expedited replacement shipping

Wrong Item Received

If you receive the wrong item due to our error:

  • Contact us immediately
  • We will send you the correct item at no additional cost
  • We will provide a prepaid return label for the incorrect item

Exchanges

We do not offer direct exchanges. If you need a different size, color, or product:

  1. Return the original item for a refund
  2. Place a new order for the item you want

Alternatively, contact us and we may be able to facilitate an exchange based on product availability.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company (it may take time for the refund to post)
  3. Contact your bank (processing times vary)
  4. If you've done all of this and still haven't received your refund, contact us at info@uinetwork.it

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not in their original condition or with missing parts not due to our error
  • Items returned more than 30 days after delivery

Cancellations

Before Shipment:
If you wish to cancel your order before it ships, contact us immediately. If we haven't processed your order yet, we'll cancel it and issue a full refund.

After Shipment:
Once an order has shipped, it cannot be cancelled. You will need to follow our standard return process once you receive the item.

International Returns

International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: info@uinetwork.it
Response time: Within 24-48 hours

For more information about our shipping and return procedures, please visit our Shipping & Returns page.