Shipping & Returns

Shipping & Returns Policy

Shipping Information

Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping: 7-15 business days
  • Express Shipping: 3-7 business days (where available)

Please note that delivery times are estimates and may vary depending on your location and customs processing for international orders.

Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. We occasionally offer free shipping promotions - check our homepage for current offers.

International Shipping
We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Order Tracking
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

Returns & Exchanges

Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a refund or exchange.

Return Conditions
To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, including:

  • Intimate or sanitary products
  • Personalized or custom-made items
  • Perishable goods
  • Sale or clearance items (unless defective)

How to Return an Item

  1. Contact our customer support team at [your-email] with your order number
  2. Provide the reason for your return
  3. We'll send you return instructions and a return authorization if applicable
  4. Pack the item securely in its original packaging
  5. Ship the item back using a trackable shipping method

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Exchanges
If you need to exchange an item for a different size or color, please contact us. We'll help facilitate the exchange based on product availability.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no cost to you.

Questions?

If you have any questions about our shipping or returns policy, please contact us. We're here to help!

Last updated: March 2026